All sales are final as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (firstname.lastname@example.org) within 05 days. We do not accept returns or replacements in the case where the customer needs a smaller/larger size or a different color.
Once you have clicked on the "complete order" button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email email@example.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.
It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered.
DentalGrams will work with you to review replacement/return requests only if:
(a) a product is damaged, or there is a print error
(b) DentalGrams receives a submitted complaint (firstname.lastname@example.org) within 05 days from the day the product was delivered to the customer.
REASONS FOR RETURNS:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to back to our headquarters. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned back to the HQ and you will be liable for the cost of a reshipment to you.
Returned by Customer - It is best to first contact (email@example.com) before returning ANY product. This is because the return address on your invoice is of the HQ in Washington State and we do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size.